Am I talking to a live person?
Real, live librarians have compiled this knowledgebase and the answers to previously asked questions you will find here. If you don't find an answer that works for you, you can submit your question through this system and you'll be notified by email when we've answered it.
But if, like Ken Jennings, you are ready to welcome our new computer overlords, try asking your question in the box at the top of this page and see if there isn't already an answer for it in the system.
If you're still not convinced, well you probably have never seen WolframAlpha, Terminator, or 2001: A Space Odyssey.